Our Commitment
Residents at Arden House will:-
- Be encouraged to maintain their independence
- Have their need for privacy respected
- Be treated with dignity
- Have their human, emotional and social needs respected and fulfilled
- Be encouraged to follow their own religion
- Be addressed as they wish
- Be cared for in a manner similar to that which would be given by a caring relative in their home
- Be able to retain the doctor of their choice
- Be cared for by adequate and appropriately trained staff
- Be able to receive visitors at any reasonable time
- Have the right to consult their own solicitor
- Be provided with nourishing and appetising food
- Be encouraged to bring personal belongings into the home
- Be encouraged to participate in recreational facilities
- Prior to admission, have the opportunity to discuss their care needs with the Home Manager, to establish an appropriate plan of care
- Be encouraged to contribute to their own ongoing plan of care or appoint a person to do so on their behalf
- Be entitled to see a copy of all personal information held on them by the Home
- Be able to complain to Mr & Mrs Allworth, the Directors of Lower Green Limited, and/or the Care Quality Commission.
More Information About Our Care