As I am sure you have read in or heard on the news, as of Monday 12th April, care homes will be able to allow up to TWO named visitors. As before with the one named visitor, both of these named visitors must adhere to all the visiting procedures detailed below, but they are able to visit indoors without a screen and to be able to hold hands, but close contact such as hugging should not happen. Both named visitors can visit at the same time or individually if preferred. Other visitors – other than the two named visitors -are allowed, but these must either be outside or through a closed window or if indoors, the visit must be one individual and be behind a screen – without physical contact.

It is great news for everyone that the restrictions on visiting are slowly being lifted. We will update you as further changes are made. We do ask that you follow the procedures in full. They are for everyone’s safety; you, the residents and the staff. Please do not ask us to make special arrangements or to ignore these guidelines as we will not be able to allow the visit to continue. These guidelines apply to all homes and all visits.

We require all visits to use the following procedures;

Visits must be booked in advance and confirmed by a member of staff who will document the name, date and time of the visit. We ask that visitors adhere to the time slots as out of time visits or ad-hoc visits will be refused. We will retain a record of all visits to support NHS Track & Trace should an outbreak occur.

Please arrive at the front door. We will then ask you to use the side entrance to the right of the house and enter a room that we have set up for visits, tests and PPE.

In visiting, all visitors must confirm that they are free of any COVID-19 symptoms on the day of their visit – fever/temperature, new or persistent cough, and/or loss of sense of taste or smell. Also, that they have not had recent contact (last 14 days) with anyone with COVID-19 symptoms or a confirmed diagnosis.

All visitors’ temperatures will be taken upon arrival via non-touch thermometers.

Visits will always be for a maximum period of 30 minutes so that any areas can be cleaned and to avoid a crossover of visitors.

Hands must be washed for 20 seconds or hand sanitiser used both on entering and leaving the home. Coughs or sneezes must be caught in tissues and hands cleaned after disposal of the tissues.

Face coverings must be worn at all times.

No gifts or other items should be brought into the home

Visitor numbers will need to be controlled especially with the potential of additional visitors. Currently, the slots will be 11:00am, 1:30pm and 3:00pm. We will look to add to these in the coming weeks. If these slots are not practical due to work commitments, we will endeavour to provide additional slots upon request.